Courts are spacious and generally well-maintained, with a strong paddle shop offering demos before purchase. However, customer service is unreliable: staff ignore messages and calls for days, even on paid bookings, and policies on footwear and ball machine access are poorly communicated. Air conditioning barely works despite advertised availability, making sessions uncomfortable during peak heat.
Management struggles with consistency. Disputes over rescheduling and unmet refunds go unresolved, and staff can be dismissive when enforcing rules. The venue attracts serious players and has good stock, but expect friction on logistics and follow-up. Many five-star reviews lack detail, while complaints are specific and recent.
Recent shift: Sentiment has deteriorated over the last 6-8 months. Earlier 5-star reviews (10 months ago) were brief and positive. Recent 1-star reviews (6 months to 2 months ago) cite specific failures in customer service, policy clarity, and AC performance. Complaints are detailed and recurring; positive recent reviews lack specificity, suggesting casual satisfaction rather than endorsement.
Last verified 2026-07-13
As listed on Google.
The Paddock PJ draws regulars for its spacious layout and diverse food court, with strong praise for sambal chicken dishes and a relaxed atmosphere for socializing. However, food quality swings wildly between visits: some diners love the tacos and chicken gepuk while others receive burned dishes after lengthy waits, and prices draw complaint for what some call poor value.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most recent players praise the caged court design and low prices, with staff like Alan earning mention for lending equipment. Older complaints about rain leaks and wind have partly been addressed by recent renovations, though wet weather and wind remain occasional problems. Bookings respond quickly and the location near Icon City offers food and parking options, making it beginner-friendly at non-peak rates.
Last updated 2026-07-13